w8j Legal · Data & Privacy
Privacy Policy
Your privacy matters to us. This policy explains exactly what data w8j collects, why we collect it, and how we keep it secure for every player in Bangladesh.
Introduction
w8j ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the w8j.club platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the circumstances in which we may share it with third parties, and the rights available to you as a data subject. By registering for or using the w8j Platform you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.
This policy applies to all personal data collected through the w8j website, mobile applications, customer support channels, and any other means by which you interact with the w8j Platform. If you do not agree with any part of this Privacy Policy, you should discontinue using the Platform immediately and contact us to request deletion of any data already collected.
Our Privacy Commitments
Information We Collect
When you register and use the w8j Platform, we collect the following categories of personal information. We collect only the minimum data required to provide you with a safe, legal, and enjoyable experience on the Platform:
- Identity data: full name, date of birth, gender (optional), and a government-issued identification number as required for KYC verification.
- Contact data: email address, phone number, and residential address (district/city, Bangladesh).
- Financial data: deposit and withdrawal history, transaction amounts in BDT, and the payment method used (bKash, Nagad, Rocket, Upay, or bank account). We do not store full card numbers or mobile banking PINs.
- Usage data: pages visited, games played, session duration, betting history, device type, browser type, operating system, and IP address.
- Communications data: records of messages sent to or received from w8j customer support, including chat transcripts and email correspondence.
We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. If any such data is inadvertently shared with us (for example, in a support message), we will delete it promptly and will not process it for any purpose.
How We Use Your Information
w8j processes personal data only for legitimate purposes that are necessary to operate the Platform and provide our services. The specific purposes for which we use your data are:
- Account creation and management: to register your account, verify your identity (KYC), and administer your player profile throughout your relationship with w8j.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank channels, and to maintain accurate financial records as required by applicable law.
- Safety and compliance: to carry out anti-money laundering (AML) checks, fraud detection, and age verification to ensure the Platform is used safely and in accordance with our Terms & Conditions.
- Customer support: to respond to enquiries, resolve disputes, and provide technical assistance when you contact our support team via email at [email protected].
- Service improvement: to analyse usage patterns, diagnose technical issues, and improve the performance, security and content of the w8j Platform over time, using aggregated and anonymised data where possible.
Detailed Policy Clauses
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Legal Basis for Processing
w8j processes your personal data on the following legal bases: (a) performance of a contract — processing necessary to provide the services you have requested when registering an account; (b) legal obligation — processing required to comply with applicable anti-money laundering, KYC, and financial record-keeping laws; (c) legitimate interests — processing for fraud prevention, security monitoring, and Platform improvement where those interests are not overridden by your data protection rights; and (d) consent — where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time.
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International Data Transfers
w8j operates primarily for users in Bangladesh. Some of our technical service providers and cloud infrastructure partners may be located outside Bangladesh. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent legal mechanisms — to protect your data to a standard equivalent to that required within Bangladesh. We do not transfer data to countries with inadequate data protection frameworks without first implementing such safeguards.
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Marketing Communications
With your consent, w8j may send you promotional communications by email or SMS about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, BPL season), and other platform updates. You can opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing communications does not affect operational messages such as deposit confirmations, withdrawal notifications, or security alerts, which we will continue to send as they are necessary for the operation of your account.
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Profiling & Automated Decision-Making
w8j uses automated systems to detect fraud, suspicious betting patterns, and potential problem gambling behaviour. These systems may flag accounts for manual review by our compliance team. Where an automated process results in a decision that significantly affects you (such as account suspension), you have the right to request human review of that decision. To exercise this right, contact our support team at [email protected] with the subject line "Automated Decision Review Request".
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Third-Party Links & Services
The w8j Platform may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own privacy practices when delivering game content. w8j does not control the data practices of game providers and is not responsible for their privacy policies. Game providers receive only the minimum data necessary to deliver game functionality (such as session tokens) and are contractually prohibited from using that data for any purpose other than game delivery.
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Data Breach Notification
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, w8j will notify affected players without undue delay. Notification will be provided via the email address registered to your account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures w8j has taken or proposes to take to address the breach. w8j maintains an incident response plan to detect, report, and investigate data security incidents promptly.
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Contact & Data Controller
The data controller for the w8j Platform is w8j. If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our dedicated privacy team by email at [email protected]. Please include "Privacy Request" in the subject line and describe your request clearly. We aim to respond to all privacy-related enquiries within 30 days.
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Policy Scope & Minors
This Privacy Policy applies exclusively to the w8j Platform and the services offered through it. It does not apply to third-party websites or services that may be referenced on the Platform. w8j does not knowingly collect personal data from any person under the age of 21. The Platform is strictly for adults aged 21 and above. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account.
Sharing of Information
w8j does not sell, rent, or trade your personal data with third parties. We may share your personal data with third parties only in the following strictly limited circumstances:
- Service providers: companies that provide technical infrastructure, payment processing, identity verification, fraud detection, or customer support services to w8j under binding data processing agreements that prohibit them from using your data for any other purpose.
- Legal and regulatory authorities: where we are required to disclose personal data by applicable law, court order, or regulatory directive — for example, in connection with AML obligations or a law enforcement investigation.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of w8j's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
- With your explicit consent: where you have given us specific permission to share your data with a named third party for a specific purpose, such as a promotional partner campaign.
In all cases where we share personal data with third parties, we require those parties to handle your data securely, to use it only for the specified purpose, and to comply with applicable data protection requirements. We do not permit third-party service providers to use your personal data for their own marketing or commercial purposes.
Cookies & Tracking Technologies
w8j uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your logged-in session, and analyse how players use the site so we can improve it. A cookie is a small text file placed on your device by your browser when you visit the Platform. Cookies do not contain viruses and cannot access other files on your device.
We use the following categories of cookies on the w8j Platform:
- Strictly necessary cookies: these are required for the Platform to function and cannot be switched off. They include session management cookies that keep you logged in during your visit.
- Performance cookies: these collect anonymous data about how visitors use the Platform (such as which pages are visited most often) and help us identify areas for improvement. No personally identifiable information is collected by these cookies.
- Functionality cookies: these remember your preferences such as language settings and display options to provide a more personalised experience each time you visit the Platform.
Data Security & Retention
w8j implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and staff training on data protection and information security practices.
We retain personal data for as long as your account remains active and for a period thereafter as required by applicable law (for example, financial transaction records may be retained for up to seven years for AML compliance purposes). When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data by contacting [email protected], subject to any legal retention obligations that may apply.
Your Rights
As a data subject, you have the following rights in relation to the personal data w8j holds about you. To exercise any of these rights, contact our support team at [email protected] with "Privacy Request" in the subject line:
- Right of access: you may request a copy of all personal data we hold about you, together with information about how and why we process it.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it promptly.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
- Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
- Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis, including objecting to receiving direct marketing communications.
We will respond to all rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period. There is no charge for exercising your rights under this policy.
Children's Privacy
The w8j Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If a parent or guardian believes that their child under 21 has provided personal data to w8j without appropriate consent, they should contact us immediately at [email protected]. We will investigate the matter and, where confirmed, delete the data and close the account without delay. Age verification checks are performed as part of the KYC process to enforce this restriction.
Changes to This Policy
w8j reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will publish the updated policy on this page with a revised "Last Updated" date. Where required by applicable law, we will notify you of material changes by email before they take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact us at [email protected]. We are committed to handling your personal data responsibly and transparently, and we welcome all privacy-related enquiries from our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh.
Your data is protected — now enjoy the platform. Browse casino games, bet on cricket, or check our FAQ for any questions.
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